Digital transformation so you can move beyond disruption

Insurance

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The future of insurance is being rewritten. Markets are shifting. Technology is accelerating. Customer expectations are rising. Sustainability is no longer a choice. The insurance industry is transforming fast—and staying competitive means moving faster.

Automation, AI and digital ecosystems are redefining everything: product design, underwriting, pricing, claims. Your success means going beyond policies, beyond traditional business models, beyond yesterday’s solutions. The future belongs to those who rethink, retool and reinvent.

How we can help

We understand the forces reshaping insurance: evolving customer demands, advancing technology, sustainability requirements and ecosystem collaboration. We help you transform these industry shifts into unique advantages that strengthen your market position.

 

Digital first

AI and automation are fundamentally changing insurance operations, with data emerging as a powerful differentiator. To lead, insurers must build digital-first, data-powered models that work at speed and at scale—from streamlining product design to underwriting, pricing and claims.

We help you move fast—delivering digital transformation that cuts costs, increases customer acquisition and fuels innovation. Scaling new capabilities and enabling new growth.

Customer-centric ecosystems

Customers demand seamless experiences, integrated solutions and instant service. Forward-thinking insurers build more than transactions—they create ecosystems that surround customers with continuous value.

A connected ecosystem gives you a clear advantage. We help you extend your reach, deepen customer relationships and unlock new revenue streams.

Embedding sustainability

Sustainability isn’t a slogan. It’s a mandate. Customers demand it. Regulators enforce it. Investors expect it. Insurers who embed sustainability into strategy and operations will lead.

We help you make it real: impact assessments, risk frameworks, data-driven decision-making and regulatory compliance. We help insurers put sustainability at the core—driving trust, resilience and long-term value.

Explore the domains of growth

Industries are reshaping around fundamental human needs, creating value through collaboration across interconnected domains that now replace traditional value chains. Explore the domains relevant to your sector.

Industry Edge

Stay ahead with sector-specific business models, AI, data and ecosystem partnerships. Gain insights, adopt new strategies and drive transformation.

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Contact us

Jim Bichard

Jim Bichard

Global Insurance Leader, Partner, PwC United Kingdom

Gert-Jan Heuvelink

Gert-Jan Heuvelink

EMEA Insurance Leader, PwC Netherlands

Jim Quick

Jim Quick

US Insurance Leader (Consulting), PwC US

Jeanette Mitchell

Jeanette Mitchell

US Insurance Leader (Trust), PwC US

Koichi Uzuka

Koichi Uzuka

APAC Insurance Leader, PwC Japan

Tel: +81 80-3755-2909

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