Data-driven solutions so you can innovate and accelerate
Hospitality and leisure
Rising costs. Shifting consumer demands. A workforce in flux. The hospitality and leisure industry is facing significant change—creating both challenges and opportunities for forward-thinking companies.
Social media has opened new marketing channels. AI and immersive technologies are redefining guest experiences in exciting ways. Luxury travel is booming, even as companies navigate inflation and labour considerations. Meanwhile, sustainability and ethics aren’t buzzwords—they’re business imperatives.
This isn’t just change. It’s an industry reset. Success belongs to those who rethink—combining sharp operations with memorable customer experiences.
How we can help
We help hospitality and leisure brands stay ahead. Our specialists decode shifting consumer tastes and global trends. We understand regulatory pressures. We know how to integrate emerging tech. We help you turn disruption into opportunity—building strategies that drive growth, efficiency and resilience in a fast-changing world.
- Optimise your model
- Upgrade with tech
- Empower your workforce
Optimise your model
Franchise and management agreements can define your growth trajectory. We see them as pivotal moments—to strengthen partnerships, reduce risk, negotiate terms and build structures that unlock what’s next.
Upgrade with tech
AI, cloud and immersive technologies are transforming the hospitality sector. But adoption isn’t simple. We cut through complexity, integrating smart solutions that streamline operations, enhance guest experiences and provide real-time insights. When efficiency meets innovation, you gain the competitive edge.
Empower your workforce
A future-ready workforce delivers better service, higher efficiency and long-term resilience. And you need smarter workforce strategies to optimise staffing, reduce costs, boost engagement and combat labour shortages and rising costs. We help you leverage data analytics and AI-driven workforce management solutions to create a workforce that can meet the higher expectations of the modern consumer.
Explore the domains of growth
Industries are reshaping around fundamental human needs, creating value through collaboration across interconnected domains that now replace traditional value chains. Explore the domains relevant to your sector.
Contact us
Darin Yug
Global Hospitality and Leisure Leader, Partner, PwC United States
Tel: +1 (216) 496-5215
