Redefine the guest experience

Hospitality and Leisure

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Guest expectations are rising. Technology helps you stay ahead.

AI and digital tools—like chatbots and virtual concierges — aren’t just enhancing the guest experience. They’re transforming it. These solutions personalize every touchpoint, streamline operations, and provide you with insights to predict what guests want next. The result? Smarter service, stronger outcomes.

Upgrade your hospitality operations

Uncertainty isn't going away. But with strategic foresight and smart resource management, you can stay steady — and find new ways to grow.

Workforce shifts are redefining hospitality. With 17 million people in the sector — over 10% of the U.S. workforce — retaining top talent means offering more than a paycheck. Fulfilling work, growth paths and streamlined operations matter. Especially when your back-office tools support staff, not slow them down.

For franchise leaders, consistent billing processes help bring clarity and ease across locations — boosting efficiency and franchisee satisfaction. This is your moment to lead with purpose. Build a resilient business that’s ready for what’s next.

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Darin  Yug

Darin Yug

Gaming & Hospitality Consulting Lead, PwC US

Jeanelle Johnson

Jeanelle Johnson

Principal, Travel, Transportation and Hospitality, PwC US

Abhi Jain

Abhi Jain

Principal, Hospitality and Real Estate, PwC US

Ali Furman

Ali Furman

Consumer Markets Industry Leader, PwC US

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